Privacy Policy

1. Introduction

eclaireess ("we", "us", "our") is committed to handling personal data responsibly and in compliance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains the categories of data we collect, why we collect it, how it is used and protected, and the rights available to you as a client or visitor to our website at eclaireess.live.

If you have any questions about this policy or how your data is handled, please contact us at [email protected].

2. Data We Collect

We collect personal data only where necessary to deliver our services or to respond to enquiries. The categories of data we may collect include:

• Identity Data: Your name and, where relevant, surname — provided when you contact us or complete an enquiry form.
• Contact Data: Email address and telephone number.
• Transaction Data: Details of bookings made, services selected, and payment references (payment card details are handled by third-party payment processors and are not stored by us).
• Communication Data: Records of correspondence, including messages submitted through our contact form, email exchanges, and telephonic notes.
• Usage Data: Information about how you interact with our website, collected through analytics tools, including pages visited, duration of visit, referring site, and device type.
• Cookie Data: Preferences and consent records stored in your browser's local storage. See Section 7 and our Cookie Policy for details.

We do not collect sensitive personal data (such as NRIC numbers, financial account numbers, or health data) unless specifically required and consented to for a particular service arrangement.

3. How Data Is Collected

We collect personal data through the following means:

• Enquiry forms on our website (contact, booking, and consultation requests)
• Direct communication by telephone, email, or messaging
• Website analytics tools (described in Section 7)
• Cookies and local storage technologies (see our Cookie Policy)

4. Legal Basis for Processing

Under the PDPA and applicable data protection principles, we process personal data on the following bases:

• Consent: When you submit an enquiry form or accept optional cookies, you provide your consent for us to process the associated data.
• Contractual necessity: When a booking is made, processing your name and contact details is necessary to fulfil the service agreement.
• Legitimate interests: We may use anonymised usage data to improve our website and services, provided this does not override your rights.
• Legal compliance: Where required by Singapore law or regulatory authority, we may need to retain or disclose certain data.

5. How We Use Your Data

Personal data collected is used for the following purposes:

• To respond to your enquiries and communicate regarding your booking or service request
• To arrange and deliver car hire or chauffeured services
• To manage client records and transaction history
• To send service-related updates (confirmation, scheduling, modifications)
• To analyse and improve our website's performance and content
• To comply with applicable legal or regulatory obligations

We do not use your data for automated decision-making or profiling in ways that would produce legal or similarly significant effects on you.

6. Data Sharing

We do not sell personal data to third parties. We share data only where necessary and with appropriate safeguards in place:

• Drivers and logistics partners: Limited to the information required to fulfil a specific booking (name, pick-up point, timing).
• Payment processors: Secure third-party services for payment collection. They are independent data controllers for payment data.
• Analytics providers: Anonymised website usage data shared with analytics services (e.g. Google Analytics) subject to their own privacy terms.
• Legal authorities: Where disclosure is required by law, court order, or regulatory obligation in Singapore.

7. Cookies and Tracking

We use cookies and similar local storage technologies to support website functionality, measure usage, and support marketing measurement. You can manage your preferences at any time through our Cookie Policy page.

Essential cookies are necessary for the site to function and cannot be disabled. All other cookie categories are optional and subject to your consent.

8. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, or as required by Singapore law:

• Enquiry data (no booking made): Up to 6 months from the date of last contact
• Booking and transaction records: Up to 5 years for accounting and legal compliance purposes
• Cookie and analytics data: As specified in the respective third-party platform settings (typically 13–26 months)
• Marketing communication consent records: For the duration of the consent plus 12 months

On request, and where no legal retention obligation applies, we will securely delete your data ahead of these timeframes.

9. Data Protection Measures

We apply reasonable technical and organisational measures to protect personal data, including:

• HTTPS encryption for data transmitted through our website
• Access restricted to staff with a direct need to handle client data
• Third-party service agreements requiring equivalent data handling standards
• Periodic internal review of data access and storage practices

In the event of a data breach that is likely to result in significant harm, we will notify affected individuals and, where required, the Personal Data Protection Commission (PDPC) within the timeframes specified by the PDPA.

10. Your Rights

Under the PDPA and applicable law, you have the following rights regarding your personal data:

• Right of Access: You may request confirmation of whether we hold your personal data and obtain a copy of it.
• Right to Correction: You may request that inaccurate or incomplete data be corrected.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. This does not affect lawfulness of processing before withdrawal.
• Right to Data Portability: Where technically feasible, you may request data provided by you in a structured, commonly used format.
• Right to Object: You may object to certain types of processing, such as direct marketing communications.
• Right to Lodge a Complaint: You have the right to contact the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg if you believe your data has been mishandled.

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective policies before sharing personal data.

12. Minors

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data through our site, please contact us so we can remove it promptly.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updates will be published on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions, data access requests, or concerns, please contact our team:

• eclaireess
• 111 Somerset Road, #04-09, TripleOne Somerset, Singapore 238164
• Email: [email protected]
• Phone: +65 6748 3921